Terms and Conditions
Last updated: 11 June 2025
1. Definitions
In these General Terms and Conditions, the following terms are defined as:
- CycleMasters: CycleMasters B.V., located at Jan van der Heydenstraat 26, 2665 JA Bleiswijk, The Netherlands, registered with the Dutch Chamber of Commerce under number 74468065.
- User: The natural or legal person who subscribes to or uses the services provided by CycleMasters.
- Services: All content and functionalities offered by CycleMasters, including workouts via the app or website.
2. Applicability and acceptance
2.1 These General Terms and Conditions apply to any use of the services provided by CycleMasters and to every subscription.
2.2 By subscribing or using the services, the user accepts these General Terms and Conditions.
3. Subscriptions and trial periods
3.1 CycleMasters may offer new users a free trial period. Granting of a trial is at the sole discretion of CycleMasters.
3.2 During the trial period, the user may cancel at any time. If the user does not cancel before the end of the trial, the subscription will automatically convert to a paid membership.
3.3 After conversion to a paid membership, the subscription fee will be automatically charged.
4. Billing and payment
4.1 Payment takes place via automatic debit or another method offered by CycleMasters.
4.2 In case of failed payment, CycleMasters reserves the right to block access to the services until the outstanding amount has been paid.
4.3 Users can update their payment method via their account on the website.
5. Bike+ membership and use of the bike
5.1 A Bike+ membership includes a rented bike combined with access to our workouts. The bike remains the property of CycleMasters for the duration of the rental period.
5.2 At the end of the agreed rental period, the user does not automatically become the owner of the bike. The bike must be returned to CycleMasters, unless the user has explicitly indicated in advance that they wish to purchase the bike.
5.3 If a payment is missed, the user will receive one or more reminders for the outstanding amount of that specific month (or months).
5.4 If no payment or response is received after these reminders, the user will receive a final notice. This notice states that, due to the lack of payment and communication, 80% of the total contract amount will be charged as a cancellation fee. At that point, the user will have one opportunity to schedule a bike pickup appointment within 5 days.
5.5 If the user does not schedule the pickup within 5 days, the full buyout value of the bike will also be charged in addition to the contract amount. These amounts will then be transferred to a third-party collection agency for further processing.
6. Cancellation and changes
6.1 A membership can be cancelled at any time through the personal account.
6.2 Cancellation becomes effective at the end of the current billing period.
6.3 Changes to the membership can be made up to 1 day before the next payment date.
7. User account and access
7.1 The user is responsible for keeping login details confidential.
7.2 The account is personal and may not be shared with others unless explicitly allowed (e.g., with Family memberships).
8. Exceptional circumstances
We understand that life doesn’t always go as planned. That’s why we allow for exceptions in ongoing contracts in the following situations:
Death: In case of death of the user, the membership is immediately and free of charge terminated.
Long-term illness: If you are unable to train for a long time due to medical reasons (with a doctor’s note, no diagnosis required), the contract may be bought out for 65% of the total contract amount, minus any fees already paid.
Temporary illness: If you’re temporarily unable to train due to illness, your membership can be paused once for a maximum of 2 months.
Other reasons: If you want to terminate the contract early without a valid reason, this is possible by paying 80% of the total contract value, minus any already paid instalments.
9. Liability
9.1 CycleMasters strives to offer its services in a safe and careful manner. However, things can occasionally go wrong. CycleMasters is not liable for any damage resulting from the use of its services, unless caused by intent or gross negligence.
9.2 CycleMasters is not liable for physical injury or damage to personal property resulting from the use of the rented bike or participation in workouts, unless such damage is the direct result of a demonstrable defect in the product or an error by CycleMasters.
9.3 The total liability of CycleMasters is limited to the amount the user has paid to CycleMasters in the three months prior to the incident.
9.4 This limitation of liability does not apply in cases of intent or gross negligence by CycleMasters.
10. Changes to the terms
10.1 CycleMasters reserves the right to change these General Terms and Conditions.
10.2 Any changes will be communicated at least 30 days in advance via email or through the platform.
10.3 If the user does not agree with the changes, the user may cancel the membership before the effective date of the changes.
11. Privacy
CycleMasters processes personal data in accordance with applicable privacy laws. More information can be found in our Privacy Policy.
12. Governing law and disputes
12.1 These General Terms and Conditions are governed exclusively by Dutch law.
12.2 Disputes may be submitted to the competent court in the Netherlands, or – if the user is a consumer – to the court in the user’s place of residence.
12.3 EU users may also use the European ODR platform: https://ec.europa.eu/consumers/odr/
13. Contact
For questions or comments, please contact us via [email protected] or call us on +31 (0)85 888 2853 (available Monday to Friday from 9:00 to 17:00 CET).
