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Privacy Policy

When you visit our website cyclemasters.com or contact us, we receive information about you. In this privacy policy, we explain what we do with that information. We always handle your information carefully and store it securely. If you have any questions or want to know what information we have about you, please contact us. We may update this privacy policy if we deem it necessary. Therefore, we recommend checking this privacy policy regularly to stay informed of any changes. This privacy policy was last modified on April 12, 2024.

Table of Contents

  1. When do you apply this privacy policy?
  2. Who uses your data?
  3. Whose data do we use?
  4. How do we obtain your data?
  5. What data of yours do we use?
  6. What do we use your data for?
  7. How long do we keep your data?
  8. Who do we share your data with?
  9. Where do we store your data?
  10. How secure is your data with us?
  11. What can you ask from us?
  12. What rules apply to this privacy policy?
  13. What cookies do we use?
  14. What do we do with data from minors?
  15. Do you have a question about this privacy policy?

1. When do you apply this privacy policy?

This privacy policy applies to all personal data that we process and to all domains related to us. It concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers, and business contacts. Personal data are all data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. If you want to learn more about personal data, please visit the website of the Data Protection Authority.

2. Who uses your data?

CycleMasters BV is responsible for the website cyclemasters.com and is therefore the responsible organization for the use of your personal data as described in this privacy policy.

The full details are:
CycleMasters BV
Jan van der Heydenstraat 26
2665 JA Bleiswijk
Chamber of Commerce: 74468065

3. Whose data do we use?

We process the personal data of everyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts of our partners.

4. How do we obtain your data?

We receive the data directly from you when you:

  • create an account

5. What data of yours do we use?

We use the following data:

  • name
  • gender
  • email address

6. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:
  • we have obtained your consent to use your personal data

7. How long do we keep your data?

We retain your personal data for as long as required by law and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer of ours, we retain your data according to the legal retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data from you, please contact us.

8. Who do we share your data with?

We may share your personal data with others. We do this only if:

  • we have obtained your consent to use your personal data

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

10. How secure is your data with us?

We have made significant efforts to protect your data both organizationally and technically as well as possible. We have secured our systems and various communication methods to ensure that your data does not fall into the hands of others. Therefore, your data is safe with us. We also ensure that your data is only used by people who have our permission to do so. If you have questions about the specific methods of security, please contact us. When we share your data with others, they are also required to handle it with the same care as we do. If you notice that this is not the case, let us know.

11. What can you ask from us?

Since we use your personal data, you have various rights. These rights are listed below for your reference.Right to Information We must explain to you in a clear and understandable manner what we do with your data and what control you have over it. Therefore, we explain in detail in this privacy statement which data we collect from you and how we handle your data.Right of Access You can always ask us to view the data we have about you.Right to Correction You can ask us to correct your data if it is incorrect or incomplete.Right to Object You can object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. This way, you can indicate to us that you no longer wish to receive mail from us. This also applies to personalized recommendations on our website.Right to Data Portability If you are a customer of ours or have given consent for the use of your data, you can ask us to send you the digital data we have about you. This allows you to transfer those data to another organization if you wish.Right to Restriction You can ask us to restrict the use of your data. This means that in certain cases we may only store your data and not use it.Right to be Forgotten You can ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases, we may not yet be able to delete your data. For instance, we are required to keep some data for 7 years for tax purposes.Right to Lodge a Complaint You can file a complaint about the way we handle your data. If you have a complaint, we would like to resolve it for you. Please contact us for this. You may also lodge your complaint with the Data Protection Authority. Of course, we hope it does not come to that, but in the ultimate case, you can also go to court. In that case, it is the court in the place of establishment of CycleMasters BV that will handle your complaint.How do I submit a request or complaint? Send your request or complaint to us via [email protected]. We process your request or complaint within 30 days. If there are multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you no later than 60 days. We may ask you to identify yourself. In that case, we ask for your data to ensure that you are the correct person whose personal data it is.

12. What rules apply to this privacy policy?

Our privacy policy must meet various conditions. These conditions are primarily found in the General Data Protection Regulation (GDPR). Additionally, the general rules according to Dutch law are applicable to our privacy policy.

13. What cookies do we use?

You can specify which data we may use from you. If you have given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website specifically to you making its use easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware during your visit to our website.

We use the following types of cookies on our website:

  • functional cookies, such as session and login cookies for maintaining session and login information
  • anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and topics
  • non-anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and topics
  • tracking cookies such as advertising cookies that are intended for displaying relevant advertisements

More specifically, we use the following cookies:

  • Google Analytics anonymized (analytical cookies)
  • Google Analytics (analytical cookie)
  • Facebook (tracking cookie)
  • Google Adwords (tracking cookie)

14. What do we do with data from minors?

Our website and organization are not specifically targeted at minors. This means that if you are under 18, you need consent from a parent or guardian to use our website. If you are a minor visiting our website or webshop, we assume that you have obtained this permission before your visit.

15. Do you have a question about this privacy policy?

Do you have a question about our privacy policy? Feel free to contact us by sending an email to [email protected]. We are happy to help.