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About our privacy policy

CycleMasters B.V. cares about your privacy. We only process data that we need to (improve) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and its services CycleMasters B.V.. The effective date for the validity of these terms and conditions is 09/02/2022, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.


About Data Processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.


Web shop software

WooCommerce

Our online store is developed with software from WooCommerce. Personal data that you provide to us for our services are shared with this party. WooCommerce has access to your data to provide us (technical) support, they will never use your data for any other purpose. WooCommerce is, based on the agreement we have made with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group of companies to further improve services.

WooCommerce hosting

Our online store is developed with software from WooCommerce, we have chosen Kinsta for our web hosting. Personal data you provide for our services will be shared with this party. Kinsta has access to your data to provide us (technical) support, they will never use your data for any other purpose. Kinsta is obligated, based on the agreement we have with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.


Webhosting
Kinsta

We purchase web hosting and email services from Kinsta. Kinsta processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Kinsta has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Under the terms of the agreement, Kinsta is obliged to maintain confidentiality.


Email and mailing lists
AutoPilot

Our website uses AutoPilot, a third-party company that handles the email traffic coming from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through AutoPilot’s servers. AutoPilot will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the “unsubscribe” link. If you click on this, you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by AutoPilot. AutoPilot uses cookies and other Internet technologies that provide insight into whether e-mails are opened and read. AutoPilot reserves the right to use your data to further improve its services and, as part of this, to share information with third parties.

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox, and we treat all our e-mail traffic confidentially.


Payment processors
Pay.nl

For handling (part of) the payments in our store, we use the payment service provider Pay.nl. Pay.nl processes your name, address and city details and your payment information such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and in this context (anonymized) data to share with third parties. Pay.nl shares in the case of an application for a deferred payment (credit facility) personal data and order data with post-payment service providers. All the above guarantees regarding the protection of your personal data also apply to the parts of Pay.nl ‘s services for which it engages third parties. Pay.nl not retain your data longer than permitted by law.

Stripe

In order to process (part of) the payments in our web shop, we use the platform of Stripe. Stripe processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve its services and, as part of this, to share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Stripe shares personal data and information relating to your financial position with credit rating agencies. All of the above safeguards regarding the protection of your personal data also apply to the parts of Stripe’s services for which they engage third parties. Stripe will not retain your data for longer than permitted under the statutory time limits.


Reviews
WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.



Shipping and Logistics
PostNL

When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our job to get your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the execution of the contract. In case DHL uses subcontractors, DHL will also provide your data to these parties.

GLS

When you place an order with us, it is our job to get your package delivered to you. We use the services of GLS to perform the deliveries. It is therefore necessary for us to share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.


Invoicing and bookkeeping
Exact Online

To keep our records and accounts, we use the services of Exact Online. We share your name, address and residence details and details regarding your order. These details are used for the administration of sales invoices. Your personal data is transmitted and stored in a protected manner. Exact Online is bound to secrecy and will treat your data confidentially. Exact Online will not use your personal data for any purpose other than those described above.


External sales channels

Purpose of data processing
General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us, and we use these data – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. Cooperation with tax and criminal investigations. In some cases, CycleMasters B.V. may be obliged by law to share your data in connection with governmental tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by the law.

Retention periods

We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.


Your rights

Under applicable Dutch and European law, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.


Right of inspection

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.


Right of Rectification

You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, amended. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.


Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.

Right to Transferability

You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Recht van bezwaar en overige rechten

You have the right to object to the processing of your personal data by or on behalf of CycleMasters B.V.. If you object, we will immediately cease processing the data while we wait for your objection to be dealt with. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.


Cookies
Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (AdWords) and other Google services and products.


Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.


Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected about you, we will notify you by email.


Contact details

CycleMasters B.V.
Jan van der Heydenstraat 26
2665 JA Bleiswijk
The Netherlands
T +31(0) 85 888-2853
E [email protected]

Contact person for privacy matters

CycleMasters Support
E [email protected]

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